Dispute Policy
This Dispute Policy explains how to resolve problems, request refunds, and handle billing disputes for VallaPOS, offered by VallaPOS ("VallaPOS," "we," "us," or "our"). It applies to both the VallaPOS Cloud subscription and the VallaPOS Offline one-time license, and it is part of our Terms of Use. Effective date: July 15, 2026.
1. Contact us first
Most issues are resolved quickly and informally. Before starting a formal dispute, arbitration, or a card chargeback, please contact us so we can help. Email support@vallapos.com for billing, refunds, and product problems, or legal@vallahub.com for legal matters. Tell us your account email or license key, what happened, and the outcome you want. We aim to acknowledge your message within 3 business days and to work in good faith toward a resolution within 30 days. This informal step is a required first stage before either of us pursues arbitration.
2. Refunds and cancellation
2.1 VallaPOS Cloud (subscription)
You may cancel your Cloud subscription at any time from your account or by contacting support@vallapos.com. Cancellation stops future renewals and takes effect at the end of your current billing period, so you keep access through the period you already paid for. Except where required by law, subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or periods during which your account remained open but unused. If you were charged after canceling, or charged in error, contact us and we will make it right.
2.2 VallaPOS Offline (one-time $99 license)
We want you to be satisfied with the Offline edition. If it does not work for your business, you may request a refund of the US$99 license fee within 30 days of purchase by emailing support@vallapos.com from the address used to buy it. Approved refunds are returned to your original payment method through Stripe. On refund, your license is revoked and you must stop using and delete the software. We may decline refunds where we reasonably believe the request is fraudulent, abusive, or the license has been shared, resold, or otherwise misused.
3. Card chargebacks — please talk to us first
If you see a VallaPOS charge you do not recognize or believe is wrong, contact support@vallapos.com before disputing it with your bank or card issuer. We can usually resolve billing questions faster than a chargeback and without affecting your account. Filing a chargeback for a charge that was valid under these terms may result in suspension of your account or license while the dispute is investigated. (Note: chargebacks that your own customers file against your card sales are your responsibility as the merchant of record, not ours.)
4. Binding arbitration and class-action waiver
Please read this section carefully. It affects your legal rights, including your right to go to court and to participate in a class action.
4.1 Agreement to arbitrate
Except for the small-claims and opt-out exceptions below, you and VallaPOS agree that any dispute, claim, or controversy arising out of or relating to VallaPOS, these terms, or our relationship will be resolved by final and binding arbitration on an individual basis, rather than in court. Arbitration will be administered by a recognized arbitration provider under its consumer or commercial rules then in effect, and will take place in or near the State of Texas, USA, or by remote/video hearing where available. The arbitrator has authority to decide the dispute and to award the same individual relief a court could.
4.2 Small-claims exception
Either of us may bring an individual claim in a small-claims court with jurisdiction, instead of arbitration, as long as the matter stays in that court and is brought on an individual (non-class) basis.
4.3 Class-action waiver
Class-action waiver: you and VallaPOS agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, while all other claims remain in arbitration.
4.4 How to opt out
You may opt out of this arbitration agreement and class-action waiver. To opt out, email legal@vallahub.com with the subject line "Arbitration Opt-Out," stating your name, account email or license key, and a clear statement that you decline arbitration, within 30 days of first accepting these terms. Opting out will not affect any other part of your agreement with us, and we will not penalize you for it. If you opt out, disputes will be resolved in the courts identified below.
5. Governing law and venue
This Dispute Policy and any dispute are governed by the laws of the State of Texas, USA, without regard to conflict-of-laws rules. For any dispute not subject to arbitration — including matters within the small-claims exception, an enforced class-waiver carve-out, or claims by anyone who validly opts out — the state and federal courts located in the State of Texas, USA will have exclusive jurisdiction and venue, and you consent to that jurisdiction.
6. Time limit to bring a claim
To the fullest extent permitted by law, any claim arising out of or relating to VallaPOS must be filed within one (1) year after the claim arose; otherwise it is permanently barred.
7. Contact
Support and refunds: support@vallapos.com. Legal notices, arbitration, and opt-out requests: legal@vallahub.com. Mailing address: 1942 W Gray St., Unit #115, Houston, TX 77019.